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We have gathered clear answers to the most frequently asked questions about our services, warranty policies, and contracting procedures. This concise guide is designed to help you find the right information quickly and feel fully confident in choosing Arab Engineer as your trusted technical partner.

Questions & Answers

 Frequently Asked Questions

Do you provide a warranty on the services and work executed?

Absolutely. At Arab Engineer, quality comes first. We provide a written warranty on all installation and maintenance works. The warranty period varies depending on the service type and materials used. We also commit to fixing any issues resulting from workmanship—free of charge—during the warranty period, ensuring your complete peace of mind.

Do you offer free site inspection and price quotations?

Yes. We offer free initial site inspections and complimentary quotations for projects, renovations, and installations. For emergency or minor maintenance requests, a site visit fee may apply; however, this fee is fully deducted if you proceed with the repair.

What is the difference between working with you and freelancers?

We are a licensed company operating officially with qualified engineers supervising every stage of work. This means you receive legal contracts, tax invoices, and a real warranty—along with strict compliance with safety and quality standards. These are assurances that informal freelancers simply cannot provide.

Do you handle material supply only, or execution only?

We offer flexible solutions to suit your needs. We can provide a full Turnkey service that includes material supply and installation, or execution-only services if you prefer to purchase materials yourself. In execution-only cases, we may still supply critical materials to ensure quality standards are met.

Do you provide fast emergency services for AC or electrical faults?

Yes. We understand the importance of electricity and air conditioning in daily life. We have an emergency response team ready to handle urgent issues quickly, restore service as soon as possible, and prevent the problem from escalating.

Are your services limited to residential properties only?

No. We serve both residential and commercial sectors. Whether you own a villa, apartment, office, shop, restaurant, or a full commercial building, we have the technical expertise and qualified workforce to execute projects of all sizes and types.

What types of air conditioning systems do you maintain?

Our team is experienced in handling all types of HVAC systems, including Split Units, Central AC systems, Ducted Split systems, and Package Units. We provide installation, maintenance, cleaning, and gas refilling services.

How long do painting or renovation works usually take?

The duration depends on the scope of work and the size of the space. At Arab Engineer, we are known for strict adherence to schedules. Before starting, we provide a clear project timeline with defined start and completion dates, and we commit to delivering on time without delays.

How can I book an appointment or request a service?

It’s simple. You can contact us directly by phone, send us a message via WhatsApp, or fill out the “Request a Quote” form on our website. Our customer service team will get back to you promptly to arrange the most suitable appointment.